Account and club recovery
Most problems are solved inside your club: another owner can reset a lost authenticator or change someone’s role. Use this page only when nobody in the club can.
Ask for recovery
Email hello@clubshack.app from the address you use to sign in to ClubShack, and include:
- your club’s name
- which of the two situations below it is
- the names of two committee members we can speak to
Never send passwords, authenticator codes or documents. We’ll arrange a call instead.
Your club’s owners can’t be reached
If every owner has left, can’t be contacted or can no longer run the club, an existing member can take over. We check with your committee (for example a call with two committee members, or a committee minute) before anything changes.
An owner has lost their authenticator
If you are your club’s only owner, are on the committee of more than one club, or help run ClubShack, a lost authenticator can only be reset by us after the same checks.
What happens next
- One of the ClubShack team records the checks.
- A different member of the team decides.
- If it’s approved, every owner of the club is told by email and in the app, and has 7 days to stop it.
- After that, the change is made and recorded in the club’s action log. Anyone made an owner needs their own authenticator app.
Nobody at ClubShack can make themselves an owner of a club, and there is no other way round these checks.